14 Apr 20

TECH TIPS - Remote connection

How to keep buildings safe in a lockdown situation

By Simon Liddy

iStock 10524410682

During these challenging times, the PAC & GDX technical support team is here to help you keep your buildings safe and secure. Here are our tips to help you keep your access control system working effectively over the COVID-19 period using the PAC & GDX team’s remote connection service.

Remote connection allows the PAC & GDX technical support team to remotely access your server with your permission, for a set period, to troubleshoot any issues your access control system may be having. To enable this you must set the provision in place so that the technical support team can request access if needed. This requires a certain degree of foresight, as the remote connection service has to be set-up beforehand (usually by your IT department) - but in the current times, this can be achieved even if your IT team is working from home as well.

The PAC & GDX team will then use several software tools including LogMeIn and TeamViewer to view your access control system and troubleshoot issues. This prevents an engineer from having to go on-site during this time, reducing the risk to your team.

The remote connection service works across all product and service lines, including social housing, healthcare assets, factories, office buildings and so forth. PAC & GDX can all assist remotely to help installer VARs resolve and fix issues.

If, for example, a resident in a social housing block finds their key fob stops working, the PAC & GDX team can quickly step-in and help remotely. Remote connection also provides a more seamless and rapid support experience, as a team member can instantly see what’s going on in a system instead of having it explained step-by-step over the phone.

Through our remote connection service, we can keep your property secure now and in the future. To find out more about remote connection, call our helpline on: 

Tel: +44 (0)161 406 3400

Technical Support Email: This email address is being protected from spambots. You need JavaScript enabled to view it.