01 Apr 20


COVID 19 ProductSupport

Dear Partner,

As a valued customer of PAC and GDX, we wanted to personally reach out and thank you for your trust in us to keep you, your employees and your facilities safe.

We continue to adhere to government guidelines and monitor the COVID-19 situation closely. We are committed to ensuring our core operations and business remain operational and ready to serve you. We have taken steps to prioritise our support for critical NHS services which means there will be a delay in the availability of the new PAC 512DC / DCi controllers. There may also be an extension on lead times for some other products whilst we try and manage the availability of parts and delivery services, we appreciate your support and cooperation with this.

We understand how much your business means to you and we request that you talk to us about any priority projects that you may have. Discussing these projects with us will allow us to provide a better forecast to our supply chain to help minimize any delays. 

For any support questions or assistance in planning please contact our Customer Services team on:

+44 (0) 161 406 3400 opt.1 This email address is being protected from spambots. You need JavaScript enabled to view it.


Thank you again for your business. We appreciate your trust in us and look forward to continuing to serve you. 



Gary Rowden, VP of Sales, PAC & GDX and Brad McMullen, General Manager

Contact our dedicated customer services team on:

+44 (0) 161 406 3400

Find out how you can start benefiting from a tailored PAC or GDX system that exceeds your expectations and requirements.