The PAC GDX Technical Support team are highly skilled in answering any questions you have in relation to our products. We have specialist skills in communication and IT related areas and are able to provide supporting documentation.

  • Remote Dial-In Support

PAC offer a remote dial-in service which gives you direct access to skilled engineers and enables us to see your system software in a real-time environment. The remote control software and hardware requirements will need to be discussed prior to attending site and involvement from end user IT personnel may be required.

  • On-Site Support Services

Designed with the installer in mind, PAC GDX provide on-site services including commissioning and system upgrades. The Technical Support team are trained to the highest standard on PAC and GDX hardware, software, PC operating systems and IT networks. Our engineers will work closely with you on site and will help in providing an easy handover to your customer. 

  • Unable to log into PAC SecureNet or Stanley PAC

If your recent Windows update has affected your PAC SecureNet system or your Stanley PAC system, please see the solutions below.

PAC SecureNet Solution

Stanley PAC Solution


  • Contact Details

Tel: +44 (0)161 406 3400

Fax: +44 (0)161 406 8984

Technical Support Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


For information regarding PAC & GDX orders, deliveries, returns or any other queries, please click here.

Contact our dedicated customer services team on:

+44 (0) 161 406 3400

Find out how you can start benefiting from a tailored PAC or GDX system that exceeds your expectations and requirements.