Tech Support

Tech Support – Is here for you

The PAC GDX technical support team is here to support you! We will be recommending best practices to follow during this uncertain time in order to make sure your access control systems are working effectively to protect buildings that may be closed temporarily due to COVID-19.

This is the first in a series of blogs we would like to share with you on the subject of the ‘Extended Closure’.

No. 1: Ensure backup batteries are in good condition and charging effectively. Reach out to your local installer company should you need support.

No 2: Ensure your scheduled weekly database backup is in effect, and that the database is backing up successfully to the chosen directory.

No 3: Ensure all controllers are loaded and communicating.

No 4: Make sure all relevant Time profiles are modified where necessary to maintain the desired behaviour of doors, readers, outputs etc.

The safety of your buildings and your employees is important to us.

Credit: Peter Kernachan – Technical Support Supervisor

For more information, please contact us : [email protected]  or +44 (0) 161 406 3400

ievo

Type of Integration: Biometrics

Software: ievo

Description: The integration between ievo fingerprint readers and PAC access control provides a secure and scalable biometric solution suitable for your access control needs. The ievo biometric range of readers comes complete with a PAC output enabling direct connection to any of the PAC 511 and 512 series of controllers and is CPNI certified. The ievo readers have been designed after many years of research by a team of professionals who have been at the cutting edge of biometric deployment, installation, and integration and they are guaranteed to work accurately, with a strong emphasis on efficiency and reliability.

Key benefits & features when integrated with Comelit-PAC:

  • ievo biometric readers are compatible with any PAC 511 and 512 series controllers
  • ievo biometric readers support the use of users fingerprints as a credential
  • ievo biometric readers can be used at a point of entry to verify users via their fingerprint
  • All compatible ievo readers are fully integrated with Access Central™ management software enabling them to be easily incorporated within a new or existing PAC access control system

Additional costs: n/a

PAC Compatibility: Access Central™ v5.4

Languages available: English, German, French, Spanish, Italian, Dutch.

How to buy/Contact: Please contact [email protected] or call +44 (0) 1707 377203 to buy compatible ievo products.

EntrySign

Type of Integration: Visitor Management

Software: EntrySign

Description: EntrySign is an easy, simple, and smart Visitor Management system. Designed for and installed in small to large organisations across the UK and worldwide. EntrySign is suitable for a multitude of industry solutions including education, healthcare, industrial, commercial, and public sector. Available as a self-contained standalone kiosk, or as a desk or wall-mounted solution, EntrySign simplifies your sign-in process, reduces administration, improves health and safety, safeguarding and security. EntrySign seamlessly integrates with PAC access control systems and is the perfect addition for a truly integrated solution.

Key benefits & features when integrated with Comelit-PAC:

  • Share RFID card/fob technology between EntrySign and PAC access control solutions
  • Push users from EntrySign > Access Central™
  • Pull users from Access Central™ > EntrySign
  • Push credentials from EntrySign > Access Central™
  • Pull credentials from Access Central™ > EntrySign
  • Open doors/speed lanes/barriers
  • Issue one-time access control links
  • Pre-book visitors and contractors
  • Receive visitor arrival notification via email/SMS
  • Contactless sign in via QR code

Additional costs: n/a

PAC Compatibility: Access Central™ v5.4

Languages available: English (UK), English (US), French, German, Italian, Dutch, Japanese, Latvian, Arabic, Spanish, Spanish Latin, Welsh, and Urdu. Other languages available upon request.

How to buy/Contact: Please contact Osborne Technologies at [email protected] for any orders or queries. Alternatively visit EntrySign website www.entrysign.co.uk/comelit or call +44 (0)1226 295455.

Dahua

Type of Integration: Thermal Monitoring

Software: Dahua

Description: PAC’s long-standing tradition of security integration is now extended to the Dahua Temperature Monitoring Terminal, which has functionality to check a person’s temperature and determine if a face mask is being worn when entering a building or area. The ability to secure the building and protect the occupants is a true value add for customers planning strategies in times when minimising the risk of infection and preventing the spread of the virus are critical. The recommended means of installation ensures that access rights for individuals can be dynamically managed. Taking an output from the Dahua Thermal Monitoring Terminal into the PAC access control system will withdraw access rights for anyone who does not meet the user configured thresholds.

Key benefits & features when integrated with Comelit-PAC:

    • Enables a single access control system for management of all secured areas/entrances
    • Supporting the Dahua temperature and mask checking functionalities before enabling use of the PAC access control credential to unlock the secured entrance
    • Enables clear demarcation of building controls as the PAC access control system is used for all access control and the Dahua Thermal Monitoring Terminal is used as added check for temperature and mask wearing

Additional costs: n/a

PAC Compatibility: Access Central™ v5.4

Languages available: English

How to buy/Contact: Please visit Where to Buy – Dahua Technology (dahuasecurity.com) for more details on how to buy.

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Download Install Guide (universal)

Thinking Software

Type of Integration:Time & Attendance (API)

Software: Thinking Software – RotaOne

Description: RotaOne is a powerful time and attendance system. Whether you’re a small hotel or a multinational manufacturing company, RotaOne helps you manage shifts and staff rotas, record employee time and attendance, control employee holidays, absences and much more!

Key benefits & features when integrated with Comelit-PAC:

This integration, with one of the UK’s leading T&A providers allows any of our customers – new or future – to use the access events collected by Access Central to be used in calculating time spent on site or specific areas by their employees.  Previously, customers might have installed dedicated readers to collect this type of information which increased cost and provided a poor UX for their staff, as they would have had to present either the same or a different credential to two different readers.  Now that Thinking Software have integrated with Access Central, the RotaOne software can be configured to use existing readers which are managing access to the building as clocking points, resulting in an improved UX for their staff and reducing the cost of collecting this important information.  The solution is Cloud based and includes many features which normally are not included in a standard T&A solution such as Staff Annual Leave Planner and Staffing Level’s which supports Martin’s Law.   Additionally, Access Central has for many years included a complex Muster reporting function and with this integration they could also use Thinking Software’s own Roll Call solution with App allowing people to be accounted for without the need for dedicated Muster Readers.

Languages available: English

How to buy/Contact: Please contact Thinking Software at [email protected] for any orders or queries. Alternatively call +44 (0) 1993 878 671.

Digital ID

Swiftpro K30D Retransfer Card Printer

Partner function: Application encoding on ISO prox. cards and ID badge printing

Partner: Digital ID

Description: The Swiftpro K30D retransfer card printer has an outstanding print quality for single and double sided printing with 300dpi printing density. The ultra-fast Swiftpro K30D printer is available with contact and contactless smart code encoding technologies and 100-card input and output hoppers, with an optional 250-card input hopper upgrade.

Widely used throughout Education, Healthcare, Government, Corporate, Retail, Finance, Transport, Residential market sectors.

Key product benefits & features:

  • Easily add authentication applications to PAC OPS™ credentials via built-in encoding solution.
  • Windows compatible software.
  • High Resolution 300dpi printing on ISO proximity cards.
  • 3-year product warranty and lifetime warranty on the print head.
  • Compliant with UL, CE, FCC, KC, CCC, CSA

Security features:

  • Ribbon erase function prevents leakage of personal information.
  • IPSec Security for Secure Data Encryption IPv6 and IPv4.
  • Secure lock for input hopper and supplied/front door housing.

Additional costs: n/a

How to buy/Contact: Please contact [email protected] or call +1 732-271-7369.

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